Privacy Policy

This Privacy Policy explains how we handle your personal information when you visit www.steeldecks.com.au, request a quote, place an order, or otherwise deal with us. We are bound by the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and we are committed to protecting your privacy.

1. Information We Collect

We only collect personal information that is reasonably necessary to provide our products and services. This may include:

• Contact details — your name, email address and phone number, provided when you request a quote, use our custom deck builder, contact us, or place an order.
• Delivery information — your delivery address, postcode and site access details, so we can quote and arrange delivery.
• Order and configuration details — the deck dimensions, materials and options you select, and your order history.
• Payment information — card and billing details are collected and processed directly by our payment provider (Stripe). We do not store your full card number on our systems.
• Usage and device data — information collected automatically when you use the site, such as your IP address, browser type, pages viewed and interactions, via analytics and cookies (see section 5).

2. How We Collect Your Information

• Directly from you — when you complete a quote or custom build, fill in a form, checkout, email us, or use our chat widget.
• Automatically — through cookies and analytics tools as you browse the site.
• From third parties — for example our payment provider may confirm a payment result to us.

3. Why We Use Your Information

We use your personal information to:

• Prepare quotes and process and fulfil your orders;
• Arrange and coordinate delivery of your steel deck kit;
• Provide customer support and respond to your enquiries;
• Process payments for your order;
• Improve our website, products and customer experience, and measure the performance of our marketing;
• Meet our legal, tax and record-keeping obligations.

4. Who We Share It With

We do not sell your personal information. We share it only with trusted third parties who help us operate our business, and only for the purposes described above:

• Payment processing — Stripe, to securely process your payment.
• Delivery — Stramit Building Products and related transport providers, to deliver your order.
• Hosting and storage — cloud infrastructure providers, including Amazon Web Services (AWS) data centres located in the Asia Pacific (Sydney) region.
• Analytics and advertising — Google (Google Analytics 4 and Google Ads), to understand site usage and measure advertising.
• Customer support — our chat widget provider (Chatbase), when you use on-site chat.
• Government bodies, regulators or advisers where required or authorised by law.

5. Cookies & Analytics

Our website uses cookies and similar technologies. Essential cookies and browser storage are used to keep your session and shopping cart working. Analytics and advertising cookies (Google Analytics 4 and Google Ads) help us understand how visitors use the site and measure our marketing. You can control or disable cookies through your browser settings, though some parts of the site may not function properly without them.

6. Storage & Security

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, including secure hosting and encryption of data in transit. Information is stored on cloud infrastructure located in Australia (AWS Asia Pacific – Sydney). Some service providers (such as our payment and analytics providers) may process limited information overseas; where they do, we take reasonable steps to ensure your information is handled consistently with the APPs.

7. Data Retention

We keep personal information only for as long as it is needed for the purposes described in this policy, or as required to meet our legal and financial record-keeping obligations, after which it is securely deleted or de-identified.

8. Accessing & Correcting Your Information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below. We will respond within a reasonable period and may need to verify your identity first.

9. Complaints

If you believe we have mishandled your personal information, please contact us first so we can investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the "last updated" date shown above.

11. Contact Us

For any privacy questions, or to access or correct your information, contact us at orders@steeldecks.com.au.