Shipping & Delivery Policy
Steelmax Building Components Pty Ltd ("SteelDecks")
1. Delivery Timeframes
- Estimated delivery is 15 to 20 business days.
- Due to current nationwide transport challenges, deliveries may occur as multiple shipments.
- Do not schedule installation until all items have been fully delivered and checked.
2. Delivery Service & Conditions
- Deliveries are made by Stramit Building Products, acting as independent agents for SteelDecks.
- Stramit's trucks are large, requiring legal parking and sufficient unloading time, often using a hydraulic crane that immobilises the truck during unloading.
- The driver will assess the unloading area for safety, access, and parking legality. If deemed unsuitable, the goods are returned to Stramit's store for re-delivery.
- Re-deliveries incur an additional fee.
- Customers must carefully consider these requirements when nominating delivery addresses to avoid inconvenience, delays, and extra charges.
3. Site Access & Remote Locations
- Delivery to remote or difficult sites is not included and cannot be assumed even if the postcode checker indicates delivery availability. This check is a broad suburb-level assessment only.
- Each delivery address must be individually assessed for suitability before dispatch.
- If a delivery is attempted and the site is deemed unsafe or inaccessible, the customer must provide an alternative safe delivery location.
- If the customer cannot offer a safely accessible delivery site, no refund will be provided.
4. Stramit's Standard Delivery Terms
SteelDecks passes on the following delivery terms from Stramit:
- Stramit may deliver the goods in the manner it deems fit and may change estimated delivery dates as necessary.
- Deliveries may be made in instalments.
- SteelDecks is not liable for any costs, losses, or damages arising from delays or partial deliveries.
- The customer must provide a safe unloading area conforming to occupational health and safety regulations, indemnifying SteelDecks and Stramit against related claims.
- If unattended, Stramit may leave goods at the site or retain them; the customer indemnifies against any loss or damage due to unattended deliveries.
- SteelDecks and Stramit disclaim liability for property damage or personal injury arising from delivery, except where caused by their wilful negligence.
5. Customer Responsibilities
The customer must cover any costs arising from:
- Delivery delays caused by the customer.
- Unexpected labour costs due to delivery holdups or site difficulties.
- Additional costs arising from delivery site conditions.
Risk of loss or damage to goods passes to the customer when the customer takes possession or when Stramit unloads goods at the delivery site.
6. Inspection Upon Delivery
- Check all items upon delivery before signing the delivery docket.
- Notify SteelDecks within 24 hours of any missing items, providing photos and details of missing components via orders@steeldecks.com.au.
7. Contact
For delivery enquiries, please contact us at orders@steeldecks.com.au.