Refund Policy

1. Custom Orders & Cancellation Policy

• All floor frames and related components are custom made and assembled specifically to each order using non-stocked items.
• Due to this bespoke nature, orders cannot be cancelled once placed.
• SteelDecks does not re-stock or re-supply returned items from your kit to other customers.

2. Customer Responsibilities & Additional Costs

The customer must cover any costs arising from:

• Delivery delays caused by the customer.
• Unexpected labour costs due to delivery holdups or site difficulties.
• Additional costs arising from delivery site conditions.

Risk of loss or damage to goods passes to the customer when the customer takes possession or when Stramit unloads goods at the delivery site.

3. Delivery Timing & Inspection

• Estimated delivery is 15 to 20 business days.
• Due to current nationwide transport challenges, deliveries may occur as multiple shipments.
• Do not schedule installation until all items have been fully delivered.
• Check all items upon delivery before signing the delivery docket.
• Notify SteelDecks within 24 hours of any missing items, providing photos and details of missing components via orders@steeldecks.com.au.

4. Contact

For any queries regarding refunds or order issues, please contact us at orders@steeldecks.com.au.